FAQs

Are your products ready to ship?

Yes, all of the products that are 'in stock' on the website are physically here at our HQ in Surrey and ready to ship.

Can I add to my order once it has been placed?

Unfortunately not. Once an order is placed, your courier slot is booked. This cannot be amended and is determined by weight. We can cancel your order for you to start again.

Can you combine all of the orders I place?

Unfortunately not as all orders are treated sequentially.

Can we use your images to gauge interest?

Yes, check out our digital images for you to download and use to gauge interest for free.

How often do you restock?

We have deliveries every week and completely restock approx. every 7-15 business days. We always post on the Facebook page when we have updated stock quantities.

Please also see our handy stock calendar here:

https://www.craftywholesale.com/pages/delivery-calendar

When will an item be back in stock?

As we have so many deliveries arriving to us each week, we are unable to give a definitive date. This is because the pallets are not released to us in any order. We find out on the day the colour/size and will keep customers updated via our social media pages.

Please also see our handy stock calendar here:

https://www.craftywholesale.com/pages/delivery-calendar

Does your clothing meet the fire safety label requirements?

Yes, all of our clothing has labelling that meets this standard.

Is Crafty Wholesale insured and registered?

Yes, we are a fully insured and registered UK company.

How will I know if a product is end of line and not being restocked?

When an item is seasonal or end of line, we always add this to the product description and phase it out as slowly as we can.

How long does it take Crafty Wholesale to dispatch an order?

We aim to dispatch within 3-4 business days (Mon-Fri) from your order, however, we are currently dispatching most orders within 48 hours from placing your order (Mon-Fri). Please note, as our courier companies do not operate over the weekend, then we are unable to dispatch orders over the weekend.

Do you offer free delivery?

If your order is over £150 then you qualify for free shipping within the UK (not applicable to Republic of Ireland customers).