Frequently Asked Questions
Are your products ready to ship?
Yes we do offer ready to ship. All of the products that are 'in stock' on the website are physically here at our HQ in Surrey and ready to ship.
What is a back order?
We want to make sure that you can always order the products you need from one supplier. We therefore offer a back order system where you can reserve stock on our regular weekly deliveries.
Can I add to my order once it has been placed?
Yes - there is a small window after your order has been placed where we can make order edits. This includes adding to your order. Please contact us.
Can you combine all of the orders I place?
Unfortunately not as all orders are treated sequentially.
Can we use your images to gauge interest?
Yes, check out our digital images for you to download and use to gauge interest for free.
How often do you restock?
We have deliveries multiple times a week. We always post on the Facebook page when we have updated stock quantities.
Does your clothing meet the fire safety label requirements?
Yes, all of our clothing has labelling that meets this standard.
Is Crafty Wholesale insured and registered?
Yes, we are a fully insured and registered UK company.
How will I know if a product is end of line and not being restocked?
When an item is seasonal or end of line, we always add this to the product description and phase it out as slowly as we can.
How long does it take Crafty Wholesale to dispatch an order?
We aim to dispatch within 3-4 business days (Mon-Fri) from your order, however, we are currently dispatching most orders within 48 hours from placing your order (Mon-Fri). Please note, as our courier companies do not operate over the weekend, then we are unable to dispatch orders over the weekend.
If your order contains an item that is on back order then your whole order will ship when all items have been received. This is approximately 1-3 weeks after dispatch.
Do you offer free delivery?
If your order is over £100 then you qualify for free shipping within the UK (not applicable to Republic of Ireland customers) - this is sent as standard by Royal Mail Tracked 48.